Ledger® Live Login® (en-US) | Ledger Support

Welcome to Ledger Support. This guide will walk you through everything you need to know about Ledger® Live Login®, including how to access your account, secure your device, and troubleshoot common login issues. Whether you are new to Ledger or an experienced user, this article provides step-by-step guidance to ensure a smooth experience with Ledger Live.

What Is Ledger Live?

Ledger Live is the official desktop and mobile application developed by Ledger for managing your Ledger hardware wallet. It allows you to:

  • Safely store and manage your crypto assets.
  • Check balances in real-time.
  • Install apps on your Ledger device.
  • Send and receive crypto securely.
  • Access advanced features like staking and portfolio tracking.

Before you can access any of these features, you’ll need to log in to Ledger Live using your Ledger hardware wallet.

How to Log In to Ledger Live

Step 1: Download and Install Ledger Live

  • Go to the official Ledger website: https://www.ledger.com/ledger-live.
  • Choose the version for your operating system (Windows, macOS, Linux, Android, or iOS).
  • Download and install the application.
⚠️ Important: Only download Ledger Live from the official Ledger website to avoid phishing and scams.

Step 2: Connect Your Ledger Device

  • Plug your Ledger Nano X, Nano S Plus, or Nano S into your computer or connect via Bluetooth (for Nano X and mobile).
  • Open Ledger Live and select “Get Started” or “Log in”.
  • Follow the on-screen instructions to unlock your device using your PIN code.

Step 3: Verify the Connection

Ledger Live will prompt you to verify your device. You must:

  • Confirm your device is genuine (this happens during the initial setup).
  • Allow Ledger Live to access the device via USB or Bluetooth.
  • Enter your PIN securely without sharing it with anyone.

Once verified, you’ll be logged in and can begin managing your crypto assets.

Common Login Issues and Fixes

1. Ledger Device Not Detected

Fix:

  • Ensure the USB cable is properly connected.
  • Try another USB port or cable.
  • Restart your computer and device.
  • Check that you’ve installed the latest version of Ledger Live.

2. PIN Code Errors

Fix:

  • Ensure you’re entering the correct PIN.
  • After three incorrect attempts, the device will reset.
  • If you lose access, restore your wallet using your 24-word recovery phrase.

3. App Freezing or Crashing

Fix:

  • Close and restart Ledger Live.
  • Update to the latest version of the app.
  • Clear cache in Ledger Live (Settings > Help > Clear Cache).

4. Bluetooth Connectivity Issues (Mobile)

Fix:

  • Make sure Bluetooth is enabled on both the phone and the device.
  • Remove and re-pair the Ledger device in your phone’s Bluetooth settings.
  • Restart both devices and try again.

Best Practices for Secure Login

  • Always use your official Ledger hardware wallet to log in.
  • Never enter your recovery phrase on Ledger Live or online. Ledger will never ask for it.
  • Use two-factor authentication (2FA) and biometric locks on your phone and computer where possible.
  • Keep your recovery phrase offline, written on paper and stored securely.

FAQ

Q: Can I log in without my Ledger device?

A: No. Ledger Live is designed to work with your physical Ledger hardware wallet for maximum security.

Q: What if I lose my device?

A: You can recover your assets using a new Ledger device and your 24-word recovery phrase.

Q: Is there a web version of Ledger Live?

A: No. Ledger Live is available only as a desktop and mobile application. Beware of fake web versions that may attempt to steal your information.

Need More Help?

If you're still having trouble logging in:

  • Visit the Ledger Support Center
  • Chat with an official support agent.
  • Join the Ledger community to learn from other users.

Stay Secure. Stay in Control.

Ledger Live empowers you to take full control of your crypto. Always follow security best practices and use official channels when seeking support or downloading software.

If you suspect any phishing attempt or unauthorized login prompt, contact Ledger Support immediately.